SHIPPING & DELIVERY
We ship at a full gallop.
Discover our shipping options, rates, and policies. Learn about domestic and international delivery times and our hassle-free returns process.
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Frequently Asked Questions
Shipping
Thanks you for your interest in our products!
Unfortunately, due changing regulations, we are no longer able to ship overseas, only in the USA.
Please get in touch with our team to obtain a personalized rate: giddyup@thewildhorseclub.com
We apologize for any inconvenience this may cause.
Orders processed in the USA will take 2-4 business days to arrive. Days may vary depending on location, please note that our WHC stable warehouse is localized in the Golden State : California
Delivery details will be provided in your confirmation email. Ride On!
Express shipping in the USA is Free for orders OVER +$110!
Standard shipping in the USA for orders UNDER -$110, the price can vary between 8 and 12 USD. To have an estimate, please enter your address in the shopping section to get an updated shipping rate at the time of your purchase.
We process and dispatch orders quickly to ensure you receive your beautiful jewelry as soon as possible. Once your order is shipped, you’ll receive a confirmation email with tracking details so you can monitor its progress.
For your safety and confidence, after dispatch, you’ll receive a tracking number via email. Use this to follow your order’s journey until it reaches you.
What if I have delivery issues?
If you experience any issues with your delivery, please contact our customer support team below or at giddyup@thewildhorseclub.com
We are here to assist you and ensure a smooth resolution.
For any issues or queries please visit our contact page here alternately you talk to us on our Mane support chat on the right hand of your screen.
To all our horse lovers, we recommend: order by the 12th of December (noon) to get in time to pop under the tree. (Only USA)
offering shipinsure
ShipInsure Shipping Protection
We’ve partnered with ShipInsure to offer affordable shipping protection for your packages. ShipInsure safeguards your order against loss, theft, or damage during transit, providing you with peace of mind throughout the delivery process.
ShipInsure offers low-cost shipping protection, making it an affordable way to ensure your package is protected from unforeseen issues during transit. You can check the cost of the insurance at the time of your purchase.
The cost of you cover is displayed at checkout this can vary based on location.
If you encounter any issues with your delivery, such as a lost, stolen, or damaged package, please file a claim with the ShipInsure team here for assistance.
Yes, ShipInsure is available for all orders, providing reliable protection no matter where your package is headed.
If you added ShipInsure's Package Protection at checkout, you’ll receive a follow-up email with your ShipInsure ID. Be sure to keep this email in case you need to file a claim!
Get in touch
For any questions about Shipping & Delivery or your order status, feel free to reach out to us. Our team is committed to providing you with excellent service and ensuring your satisfaction. Ride On!